IBM GBS
Background
My Role
Consultant
Location
San Francisco, CA
Dates
Jun 2017 - Dec 2018
The Scope
IBM Global Business Services is the consulting arm of IBM leading business transformation by combining deep industry expertise with cutting- edge technology solutions.
During my time at IBM GBS, I was hired for a system implementation project for a multi-billion dollar healthcare client specializing in IV pumps and solutions. After acquiring several smaller companies, the client hired our team to consolidate, migrate, test, and deploy their end-to-end ERP systems to support finance, sales, logistics and operations.
My Core Focus Areas
01
Project Management
Managed the development of our electronic data interchange solution by working closely with the client, external solution providers, and other IBM teams for the Spain system deployment.
02
Test Cycle Management
Facilitated testing cycles across
development, system integration,
and user acceptance testing. Streamlined overall processes
to track requirements, log bugs, and prioritize fixes for a timely go-live.
03
Process Optimizations
Developed a custom Excel reporting dashboard to aggregate multiple project plans and automate a comprehensive overview of progress, risks, and delays within secs instead of hrs.
04
Training Material Development
Designed and developed training materials to onboard the client's employees on using the new systems.
05
Comms Reporting & Training Development
Developed IBM's communications report for the client's internal monthly newsletter updates regarding system release progress.
Metrics Spotlight
annually saved
7k
collective hrs with my automated reporting tool
received
3
IBM recognition awards
for client delivery
signed
$1.5M
in new projects from
client satisfaction
facilitated
3
different global
release test cycles
Case Studies
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Client Case Studies
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